  |
Home > ICT Services
ICT SERVICESNerea supplies ICT services that cover the whole business life cycle. As a spacialist in IT Outsourcing, Nerea acts both upstream (consulting) and downstream (maintenance), thereby ensuring that your IT systems are globally consistent and perfectly integrated. BUSINESS & ICT CONSULTINGIntegrating information management with you ICT strategy
Nerea has a particular specialisation in the analysis phases of CRM and VoIP implementation projects. ICT MANAGEMENT Centralising the management of your ICT projects Your Nerea project manager plays a central role in your ICT projects. He guides your strategic decisions towards reality by mobilising the resources and the equipment required. He concentrates on ensuring that his teams work flexibly to implement solutions you can rely on. Another of his roles involves monitoring the work undertaken by the partners selected for your projects.
As far as networks are concerned, Nerea's methodology is based on six principles: 1. Reactivity Because IT problems have the potential to paralyse your business, we make sure you receive assistance within four hours of your call. 2. Solutions By analysing your needs, we can make sure the solutions we propose are personalised, flexible and easy to change. 3. Competence You can be sure that your problems will only ever be resolved by certified consultants. 4. A single point of contact One technician, with responsibility for your project, is nominated for each project. 5. Reporting Every activity carried out is recorded in an electronic report, and a list of outstanding tasks is maintained. 6. Maintenance Maintenance procedures, technological monitoring, and permanent auditing guarantee the quality of the activities we undertake.
ICT OPERATIONS
Controling the life cycle of your ICT equipment
Nerea's technicians – under the supervision of your project manager – take responsibility for the life cycle of your hardware and software equipment. Aspects covered include supply, installation, configuration, optimisation, maintenance, and support.
|
|
