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NEREA: THE COMPANY

Nerea delivers high value-added solutions in the areas of ICT outsourcing and customer relationship management (CRM). Its service philosophy – which is totally oriented towards meeting your specific needs – adds measurable business value to the investments you make.

Nerea's customer service philosophy is based on three key principles: transparency, integrated project management, and a personalised approach.

1. TRANSPARENCY

Transparency is a central concept underlying Nerea's work: it forms the basis for a relationship based on trust. Every service provided is electronically recorded and monitored. And at the end of each month every customer receives a report giving details of every activity carried out.

2. PROJECT METHODOLOGY

Nerea applies its own project methodology, a set of techniques it has built up over time based on its own experience. Nerea's consultants can rapidly integrate with your team and share their experience. The management methodologies used by Nerea's consultants have been applied at a number of sites and adapted in line with the requirements of each situation. They have produced tangible and rapid results with success rates that easily exceed industry standards.

3. A PERSONALISED APPROACH

Ultimately, every customer and every project is dealt with using a personalised approach, one characterised by the following criteria:

Quality

The structure and methodology applied by Nerea allow the company to achieve quality levels that would generally be expected of much larger organisations. And since every project is organised on the basis of established principles, both the 'one-person band' and the large multinational benefit from the same service.

Competences

The consultants responsible for your project place all of their expertise at your service. While working for you, they are your employees. This is why we make sure that we recruit them from among the leaders in the market: they have to have at least three years' experience as well as being professionally certified.

A 'one-stop-shopping' service

A high-performance IT network is used to mobilise the different teams and skills required. Nerea has surrounded itself with several partners and coordinates the work of everyone who contributes to the success of the project – on your behalf. It also acts as your single point of contact, whatever the scope of your projects.